returns / exchanges

if it isn't right.

we build greenie to last, but sizing happens. you have 30 days from delivery to send anything back for a refund or exchange — no awkward questions.

last updated · june 2026

01

what we accept

  • unworn, unwashed pieces with original tags still attached.
  • requested within 30 days of delivery.
  • beanies and final-sale items are non-returnable unless faulty.

02

how to start a return

email hello@weargreenie.co.nz with your order number and the reason for return. we'll reply within 1 business day with the return address and instructions.

03

refunds

once your return is received and inspected, we'll refund the original payment method within 5 business days. shipping costs are non-refundable unless the item arrived faulty.

04

exchanges

need a different size? send the original back and we'll dispatch the swap as soon as the return clears inspection. one free exchange per order; further swaps may attract a shipping fee.

05

faulty or wrong items

if something arrives damaged, faulty, or not what you ordered, email us within 7 days with photos. we'll cover return shipping and either replace it or refund in full — whichever you prefer.